FAQ
Frequently Asked Questions (FAQ)
General
Prices
All prices are subject to change without notice. While we strive to offer the most competitive prices, differences in pricing may reflect variations in packaging, expiration dates, or manufacturer promotions.
Inventory Availability
Our stock levels update regularly, but availability may change quickly. If a product is temporarily out of stock, feel free to contact us for updates on restock timing.
Shipping
Where do you ship?
We currently ship within the United States and Canada. For international inquiries, please contact our customer support team via our contact form or email directly at hearmony@hearmonyinc.com.
How long does shipping take?
Orders are typically processed within 1–2 business days. Standard shipping takes 3–5 business days depending on your location. Expedited shipping options are available at checkout.
How much does shipping cost?
We offer free standard shipping on orders over $100. Shipping fees for smaller orders or express shipping will be calculated at checkout.
Batteries
Are your batteries fresh?
Absolutely. We source our hearing aid batteries directly from authorized distributors and manufacturers. All batteries come with long shelf lives and recent production dates.
What battery sizes do you carry?
We carry all popular hearing aid battery sizes: 10, 13, 312, and 675. Each product page clearly indicates the battery size and specifications.
How should I store my batteries?
Store your batteries in a cool, dry place. Do not refrigerate. Keep them in their original packaging until use to maintain freshness.
Battery Usage & Tips
How long do hearing aid batteries last?
Typical battery life varies by size and hearing aid model. Size 312 batteries usually last 3–10 days with regular use.
How can I extend battery life?
Remove the battery tab and wait 1–2 minutes before inserting. Turn off your hearing aid when not in use, and store it with the battery door open overnight.
Orders & Returns
What is your return policy?
If you're not satisfied with your purchase, you may return unopened items within 30 days for a full refund. Please refer to our Refund Policy page for detailed instructions.
Can I cancel or modify my order?
Orders are processed quickly, but if you need to make changes, contact us as soon as possible via our contact form or email directly at hearmony@hearmonyinc.com. We'll do our best to help!
Bulk Orders & Discounts
Do you offer bulk pricing?
Yes! We offer discounts on bulk orders for clinics, audiologists, and long-term users. Please email us at hearmony@hearmonyinc.com for a custom quote.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay. All transactions are secured with SSL encryption.
Customer Support
How can I contact you?
We’re here to help! You can reach us via email at hearmony@hearmonyinc.com or through our contact form. We respond within 24 hours on business days.
What are your customer service hours?
Monday to Friday, 9 AM – 5 PM EST.