Shipping policy
Shipping Locations
We currently ship to the United States and Canada.
Processing & Shipping Time
- Orders are processed within 1-2 business days.
- After processing, orders are shipped with an estimated delivery time of 3-5 business days.
- In total, customers can expect to receive their order within 5 to 7 business days.
Please note: Weekends and public holidays do not count as business days.
Shipping Rates
- Flat Rate: $15 CAD per order.
- Free Shipping: Orders over $100 CAD qualify for free shipping.
Order Tracking
Once your order is shipped, you will receive an email with a tracking number to monitor your shipment.
Shipping Carriers
We use trusted carriers such as Canada Post to ensure reliable and timely delivery.
Undeliverable Packages & Address Issues
- Please ensure your shipping address is correct at checkout.
- If a package is returned due to an incorrect address, the customer may be responsible for reshipping fees.
Lost or Delayed Shipments
- If your package is lost or significantly delayed, please contact us at hearmony@hearmonyinc.com, and we will assist in resolving the issue.
If you have any questions regarding our shipping policy, feel free to reach out to us!